What's New with Healthcare.gov?

Posted on: Tuesday, December 3, 2013

The Obama administration imposed a November 30 deadline to fully improve the federally run website that most uninsured consumers will use to sign up for healthcare coverage, www.healthcare.gov . On Monday, December 2, 2013, the consensus seems to be that, while far from 100% of the problems have been corrected; the website is far more robust than many had feared. 

Bloomberg news is reporting that a steady increase of enrollments in November, even before the majority of fixes were in place, resulted in nearly four times the number of people in signing up over the previous month. More encouraging for the administration and supporters of the ACA has been the success of the two dozen state-run exchanges, which have their own websites. These states, and the District of Columbia, have signed on uninsured citizens at a much greater rate, largely due to far fewer glitches with their websites.

Here are five facts that we know today, according to Forbes.com 

1. The website can handle 800,000 visitors a day.

This is an improvement of 50,000 users at a time, up from 1,100 at any given time. The figures may be conservative, reports ‘management expert’ Jeffrey Zients, since they were calculated on an 8 hour workday, instead of a 24 hour day.

2. The average system response rate is now under a second.

In October and early November, if the system didn’t crash outright, it took over 8 seconds for a page to load.

3. Users now spend between 20 to 30 minutes on the site.

This figure now gives consumers a fairly reliable timeframe for identifying and purchasing a plan.

4. If the website is at capacity, consumers will receive email notification when it is available.

 If someone comes to HealthCare.gov and the site is at maximum capacity, the person will be able to leave an e-mail address. When traffic clears and there is space for another visitor, that person will receive an e-mail telling them they can log back in without a wait.

5. The question about Millennials persists.

In order for the ACA to be truly successful, young and healthy consumers need to sign into the program. The state-run exchanges have reportedly had much greater luck in convincing this demographic to participate, but it remains to be seen what influence the improvements in the website’s performance will have persuading the large numbers of Millennials the program ultimately needs.

At Core Benefits Group, we know that you have questions and concerns regarding your health care, and we are ready to help. Please call us at 1-877-214-2969.


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